Frequently Asked Questions

Use & Care

Why should we be drinking water?

Water is so important for our bodies and we should be consuming around 8 glasses a day. Ideally, we’d love to fill our healthish bottle up with wine but I’m afraid that doesn’t have as many benefits as water. The benefits of keeping hydrated include:

• Increased energy levels and relieves fatigue
•  Improves moods
•  Assists with weight loss
•  Flushes out toxins
•  Improves skin complexion
•  Boosts immune system
•  Prevents headaches, cramps and sprains
•  Aids digestion

How do I use the time indicators on the bottle?

Our bottle is really easy to use – first, fill it up to the ‘full’ mark and drink the recommended amount for that specific time (for example, at 8am drink until the ‘8am’ time indicator, at 9am drink until the ‘9am’ time indicator, etc.).

We assume you’ll be eating lunch between 12pm-1pm (because you CANNOT forget to eat!) so we’ve left you with a bit more water to have with your meal.

That’s one bottle down, one to go!

Once your first bottle is finished, refill and repeat this process between 2pm-7pm. And, voila you're done for the day! 

How do I take care of my bottle?

WB-1 PLASTIC Bottle

To prolong the life of your bottle we recommend hand wash only, not recommended for dishwashers or with boiling water. 

We recommend washing it daily with our Brush Cleaner as well as a giving the bottle and lid a soak in warm soapy water (or lemon and bicarb) for a few hours every so often and letting it completely air dry before use.

We also do not recommend using any harsh chemicals such as bleach and chlorine. This is designed for cold or room temperature liquids only, not suitable for microwaving, freezing or cooking.

Please also keep the bottle away from sharp objects and dyes due to the rubber frosting on the exterior of the bottle.

 

WB-2 GLASS Bottle

The bottle and silicone sleeve are dishwasher safe; there’s no need to remove the sleeve from the bottle when washing. The lid is handwash only.

Heat resistant and freezer safe (-20 ~ 150)

We recommend storing your bottle with the lid off. Allow your bottle to air dry completely with the lid open. This will help to avoid unwanted moisture build up in your bottle and around the seal. 

What if there’s a problem with my bottle?

If you experience a problem with your bottle within 3 months of use, please email support@healthish.com and we’ll be happy to assist. Note, we cannot offer a replacement or refund for bottles defected or damaged due to user error.

Bottle & Material

What is the healthish bottle made of?

WB-1 PLASTIC Bottle

Bottle: Tritan material BPA free plastic. 

Outer lid: Brass 

Inner lid: Food grade plastic and silicone seal ring

 

WB-2 GLASS Bottle

Bottle: Borosilicate glass and silicone sleeve

Outer lid: Stainless steel

Inner lid: Food grade plastic and silicone seal ring 

 

Our bottles were designed in Melbourne, Australia and are manufactured in China.

What are the dimensions of the healthish bottle and how much does it hold?

WB-1 PLASTIC Bottle

Height: 28cm/11in

Diameter (mouth and bottom): 3.5cm/1.4in, 7.5cm/3in

Capacity: 1L/34oz

 

WB-2 GLASS Bottle

Height: 26.5cm/10.5inches
Diameter (mouth and bottom): 7.5cm/3inches ; 3.5cm/1.5inches
Capacity: 700ml/25oz

What is the difference between the healthish bottle and any other bottle?

Our bottle features a minimal, chic design with a unique time measurement to help you keep track of your daily intake of water. Not many other bottles can do this, hey?

Is it see through?

WB-1 PLASTIC Bottle

Yes, although the bottle is frosted, it is see through so you are able to see the water levels and track how much water you’ve been drinking.

 

WB-2 GLASS Bottle

Although the bottle has a silicone sleeve, there are 3 slits so that you can see your water levels. 

Ordering

What do I do if I haven't received my confirmation email?

Please check the junk or spam folders of your email. If it’s still no where to be seen, please email us at: support@healthish.com.

How can I cancel or change/edit my order?

Please note that once orders have been placed, we are unable to make any changes. Please contact the courier to update this. If your package is sent back to our warehouse, you will incur a reshipping fee.

I've received a faulty item. What do I do?

On the off chance that you receive a faulty item, please contact: support@healthish.com and send a photo of the faulty item.

What if my item arrives damaged or is lost in transit?

We inspect every item before it is shipped out, therefore, we cannot accept any responsibility once it has left our warehouse and if your item is lost in transit or arrives damaged due to carrier carelessness. Please contact the shipping carrier for further information on your order. We would also be happy to assist should there be any problems: support@healthish.com. Please note, we are not responsible for stolen packages or any address and order errors made by the customer.

Payment & Shipping

What methods of payment do you accept?

We accept credit cards and PayPal. We also accept Afterpay payments for Australian and US customers only.

Where do I type in my promo code?

Once you get to checkout, there will be a promo code field for you to input your special code.

How long does shipping take and where do you ship to?

All orders are dispatched within 2 business days. Confirmation of this will be sent to your email along with a tracking link.

Take a look at our shipping page for more details and information on shipping. 

Will I have to pay taxes and duties?

It’s important to note that once you order reaches its final destination, your order may be subject to import duties and taxes, which is paid by the customer. Please contact your local customs office for further information.